Terms and Conditions

Please use the following links to jump to specific sections in the Terms and Conditions:

Terms of Service
Customer/Patient Declaration and MHRA
Privacy Statement
Returns Policy






This website is operated by BespokeRemedy.com. Throughout the site, the terms “we”, “us” and “our” refer to BespokeRemedy.com. BespokeRemedy.com offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively to the patients of James Barratt FBIH DHom online through the website. By supplying your personal details and agreeing to the terms and conditions you will be registered as a patient. These products or services are not over-the-counter remedies and may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall BespokeRemedy.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless BespokeRemedy.com and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 104 Marsham Road, Kings Heath, Birmingham B14 5HF


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at info@BespokeRemedy.com


Customer/Patient Declaration & MHRA Advertising Statement            



This website is designed to conform to the MHRA Homeopathic Medicines: Guidance on advertising **.

By placing your order you agree to the following:

“I am a patient of one of the practitioners of BespokeRemedy.com and the product I am ordering has been prescribed to me according to the terms outlined in the MHRA Homeopathic Medicines: Guidance on advertising OR I myself am a practitioner and the products I am ordering are solely for the use of myself or my patients use according to the MHRA Homeopathic Medicines: Guidance on advertising.

I indemnify BespokeRemedy.com, its practitioners, representatives and agents for and action civil or legal arising from by obtaining and or using product from them directly or via the website under false pretenses.”


 **Homeopathic Medicines: Guidance on advertising

  1. Purpose of this guideline

This guidance has been developed by the Medicines and Healthcare products Regulatory Agency (MHRA) in consultation with the homeopathic medicines sector and advertising regulatory bodies. It is intended for advertisers and suppliers of homeopathic medicinal products.

This guidance explains the legal requirements for advertising of homeopathic medicines to the public and to homeopathic practitioners and recommends best practice to ensure responsible advertising. It is supplementary to the regulatory framework in Part 14 of and schedule 32 to the Human Medicines Regulations 2012 (SI 2012/1916 – the Regulations), which implement Title VIII of European Directive 2001/83/EC.

Further information and general advice on compliance with the Regulations is available in the MHRA Blue Guide, Advertising and Promotion of medicines in the UK, available on the MHRA website.

On investigation, the decision on whether a particular advertisement complies with the Regulations would be taken by the MHRA on a case by case basis, having regard to the facts of the particular case.

  1. Scope of guidance

All advertising of homeopathic products or services is subject to the general rules on misleading advertising administered by the Advertising Standards Authority. Further information is available at www.asa.org.uk.

This guidance covers the specific requirements under the medicines legislation for advertising of homeopathic medicines for human use in the UK. Advice is also provided to help ensure that advertising for services which involve the supply of homeopathic products, to practitioners or to the public, does not promote unlicensed homeopathic medicines.

Advertising of medicinal products has a broad definition under the Regulations and is considered to be anything which is designed to promote the prescription, supply, sale or consumption of medicinal products.

  1. Regulation of homeopathic products

There are currently three licensing schemes for homeopathic products. Under each scheme, products must meet established standards of safety and quality but are not required to demonstrate efficacy.

  • _Product Licenses of Right (PLRs) were issued to all medicinal products on the market at the time that the Medicines Act 1968 was implemented in 1971. Homeopathic products covered by PLRs may include indications.
  • _The Simplified Registration Scheme was introduced in 1992 under Article 14(1) of European Directive 2001/83/EC. Registered products are not allowed to include indications.
  • _The National Rules Scheme was introduced in 2006 under article 16(2) of European Directive 2001/83/EC to regularise the inconsistencies between these two schemes. It allows homeopathic products to be granted a marketing authorisation for the relief or treatment of mild, self-limiting conditions (those that can ordinarily be relieved or treated without the supervision or intervention of a doctor).

All homeopathic products must be licensed in one of the schemes and, where possible, companies are encouraged to re-register their existing PLR products in one of the two newer Schemes.

  1. Specific requirements for advertising homeopathic medicines to the public
  2. Homeopathic Products with Product Licenses of Right

Schedule 32 of the Regulations provides that advertising of homeopathic products covered by product licenses of right is subject to the provisions of the Medicines (Labeling and Advertising to the Public) Regulations 1978 (SI 1978/41). These products are not covered by Part 14 of the Human Medicines Regulations 2012.

Under the 1978 regulations, the following are not acceptable:

  • _Promotion of a product for any disease listed in the relevant schedules to the regulations unless the specific requirements are complied with; and
  • _Advertising for a product which makes reference to the Advisory Board on the Registration of Homeopathic Products, the Commission on Human Medicines, the MHRA or the Licensing Authority.
  1. Homeopathic Products registered under the Simplified Scheme

Advertising for homeopathic products granted a certificate of registration under Part 6 of the Regulations (the Simplified Scheme) is regulated under Part 14 of the Regulations. Regulation 301 governs advertising of registered homeopathic products. Only the information listed in schedule 28 to the Regulations, and included on the product labeling registered with the MHRA, , may be included in advertisements for the product. No mention of a specific indication or therapeutic claims may be made. Advice on permitted labeling is available at:


Company or product-specific leaflets available at the point of sale are subject to the same restrictions. This does not prohibit the availability at the point of sale of general homeopathic reference materials such as books and independently authored periodicals (e.g. a Materia Medica) describing the uses of a wide range of homeopathic substances.

iii. Homeopathic Products authorised under the National Rules Scheme

Advertising of homeopathic products granted a marketing authorisation under Part 5 and schedule 10 of the Regulations (the National Rules Scheme) is also regulated under Part 14 of the Regulations. Companies may include the homeopathic use of the product in their advertising. Promotional claims must be consistent with the authorised indication for the product and clearly state that the product is a homeopathic medicinal product used within the UK homeopathic tradition for that indication.

The indication is based upon UK homoeopathic practitioners’ traditional homeopathic use of the product, and product claims and advertising must be clearly set in the context of traditional use. Advertising that implies that a product’s efficacy is based on clinical trial data, or the use of wording to imply that efficacy has been demonstrated, such as ‘effective for’, or ‘works fast to relieve’, is not acceptable.

There is an obvious risk of exaggerating the benefits of the product and misleading the consumer if an advertisement presents the results of a clinical trial apparently demonstrating efficacy if information is not clearly set within this context and related to the homeopathic tradition.

Other requirements for Simplified and National Rules products: All of the general rules about medicines advertising as set out in Part 14 of the Regulations apply to these homeopathic medicinal products. For ease of reference, Annex 1 provides a summary list of the other legal restrictions on advertising medicines to the public that apply to these homeopathic medicines. As for all medicines, homeopathic medicinal products should not be described in any advertising or promotional material as “essential” for a general population including people not suffering from any condition.

  1. Homeopathic products not registered or authorised by the MHRA

Advertising of unlicensed medicines in the UK is prohibited. Therefore homeopathic products which do not hold a current registration or authorisation under one of the above schemes must not be advertised.

1 Healthcare professional is defined in regulation 8 of the Human Medicines Regulations 2012, SI 2012/1916. Healthcare professionals are subject to statutory regulation by a body such as the General Medical Council or Health and Care Professions Council.

2 For more information on the type of healthcare professionals to whom specials may be supplied, see regulations 167 and 168 of the Human Medicines Regulations 2012.


  1. Remedy kits

Remedy kits advertised for specific purposes, e.g. “Childbirth Kit”, may only contain products that are licensed by the MHRA and that have indications (or usage within the homeopathic tradition for Simplified Scheme products) that are relevant to the condition. No product claims may be made for any other kit.

  1. Advertising homeopathy services

Homeopathic practitioners may promote the service they provide for the public, e.g. the availability of a homeopathic consultation service. Details of products in any advertising must be limited to those licensed by the MHRA and must comply with the requirements set out in section 4 above.

These restrictions apply equally to advertising on the internet. Product information, including sales material and any online purchase facility, may only be provided for licensed products.

Any service that offers advice about treatment options based on answers to questions online should ensure that it does not suggest that a medical consultation is unnecessary. Only licensed products for minor, self limiting conditions may be offered without an individual consultation with a homeopathic practitioner.

For more information, the Borderline Unit has provided specific guidance on how a company can give customers information on websites without making medicinal claims. This is available at:

“The Medicines Borderline Section and the Internet” http://www.mhra.gov.uk/home/idcplg?IdcService=GET_FILE&dDocName=CON2023338&RevisionSelectionMethod=Latest&noSaveAs=0&Rendition=WEB

Companies holding a ‘specials’ manufacturing licence may advertise that they make up individualised remedies to order for healthcare professionals1, e.g. “We can make to order remedies for your patients”. It should be clear that these remedies are not available for supply directly to the public.

It is only appropriate to advertise this facility to healthcare professionals who are authorised to have specials supplied to them2.

‘Specials’ manufacturers must not advertise or otherwise solicit orders for specific unlicensed products. This does not preclude them from sending out simple price lists to healthcare professionals to whom the price of specials may be relevant, such as potential customers and budget managers. Price lists can be sent out at reasonable intervals or in response to an enquiry and must not include product claims.

Registered pharmacies may also advertise that they offer a service to provide individualised remedies to the customer’s specification. In this case the customer does not have to be a healthcare professional.

In each case, details of individualised remedies that may be made up specifically for a patient’s condition should not be provided as this may promote a homeopathic product which is not registered or authorised. For example. “Hayfever Mix” or “An individualised remedy containing XXX and YYY to help relieve stress” would not be acceptable.

All these requirements apply equally to advertising on the internet. A factual list of homeopathic ingredients and prices may be provided such as an A-Z list of ingredients and potencies available. The list must not link to any product claims since this is likely to be seen as making claims for and promoting the products. Information and links on the home page should refer to the service being offered and not to products.

Alternatively, a list of generic homeopathic substances and their general use within the homeopathic tradition can be included for general information. Usage information can only be provided if specific unlicensed homeopathic products and product claims are not made and sales information, for example a purchase facility, is not provided on the website. See the advice referred to above on “The Medicines Borderline Section and the Internet” for further guidance.

  1. Further information and guidance

Advice on advertising medicinal products is available from the MHRA Advertising Standards Unit at advertising@mhra.gsi.gov.uk and in the Blue Guide, Advertising and Promotion of medicines in the UK, on the MHRA website at:


General information about homeopathic medicines and the licensing schemes is available on the MHRA website at:



July 2012


Annex 1

This annex briefly summarises the general requirements under the legislation on advertising to the public for homeopathic medicines authorised under the National Rules and Simplified Schemes.

  1. Statutory requirements for advertising to the public

All advertising to the public of homeopathic medicines authorised under the National Rules Scheme must include:

  • _the name of the product or a reasonable abbreviation thereof,
  • _the scientific name(s) of the stocks,
  • _at least one indication for use consistent with the terms in the SPC,
  • _a clear and legible invitation to “Always read the label” or leaflet,

The only exception is for promotional aids which may only contain the brand name of the product, trademark or the scientific name(s) of the stocks.

For homeopathic medicines under the Simplified Scheme the information that may be contained in advertising is limited to the items permitted for inclusion on the labelling of the product. No other information may be included.

  1. Summary of other key statutory requirements

A homeopathic medicinal product must not be promoted before a registration/marketing authorisation is granted.

All advertising must:

  • _comply with the particulars listed in the summary of product characteristics (SPC);
  • _encourage the rational use of the product by presenting it objectively and without exaggerating its properties;
  • _not be misleading.

All promotional material must be clearly identified as an advertisement.

Manufacturers and suppliers must not provide free sample(s) of a homeopathic product to any member of the public.

  1. What advertising must not include

Advertising to the public must not:

  • _give the impression that a medical consultation or surgical operation is unnecessary, in particular by offering a diagnosis or by suggesting treatment by post, telephone or other electronic communication;
  • _suggest that the effects of taking the medicinal product are guaranteed, are not accompanied by side effects or are better than, or equivalent to, those of another identifiable treatment or medicinal product;
  • _suggest that health can be enhanced by taking the medicinal product;
  • _suggest that health could be affected by not taking the medicinal product;
  • _be directed exclusively or principally at children;
  • _refer to a recommendation by scientists, healthcare professionals or persons who because of their celebrity, could encourage the consumption of medicinal products;
  • _suggest that the medicinal product is a foodstuff, cosmetic or other consumer product;
  • _suggest that the safety or efficacy of the product is due to the fact that it is natural;
  • _be such that it might, by a description or detailed representation of a case history, lead to erroneous self-diagnosis;
  • _refer, in improper, alarming or misleading terms, to claims of recovery;
  • _use, in improper, alarming or misleading terms, pictorial representations of changes in the human body caused by disease or injury, or of the action of a medicinal product on the human body or parts of it.
  1. Further information

For further information, consult the Blue Guide, Advertising and Promotion of medicines available on the MHRA website at:







When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@BespokeRemedy.com or mailing us at:
104 Marsham Road, Kings Heath, Birmingham B14 5HF


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@BespokeRemedy.com or by mail at
[Re: Privacy Compliance Officer]
104 Marsham Road, Kings Heath, Birmingham, B14 5HF GB




Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@BespokeRemedy.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@BespokeRemedy.com and send your item to: 104 Marsham Road, Kings Heath, Birmingham B14 5HF

To return your product, you should mail your product to: 104 Marsham Road, Kings Heath, Birmingham B14 5HF

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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